1. Introduction

This Privacy Policy (“Policy”) describes how Amber Software Development FZCO (“Amber”, “Company”, “we”, “us”, or “our”) collects, processes, stores, and protects personal data obtained through the Website https://ambersolution.io (the “Website”).

This Policy applies solely to personal data collected through the Website.
Processing of personal data related to Amber’s software products, subscription services, or commercial engagements is governed separately by applicable contractual agreements.

By accessing or using the Website, you acknowledge that you have read and understood this Policy.

2. Data Controller

The data controller responsible for processing personal data collected through the Website is:

Amber Software Development FZCO
Dubai Silicon Oasis, Dubai, United Arab Emirates
Email: info@ambersolution.io

3. Personal Data We Collect

We may collect the following categories of personal data when you use the Website:

3.1. Data You Provide Directly

• Name

• Company name

• Email address

• Phone number

• Telegram nickname

• Job title

• Information submitted via forms or demo request tools

• Any other information voluntarily provided in inquiries

3.2. Data Collected Automatically

Through cookies, analytics tools, and server logs:

• IP address

• Browser type and version

• Device information

• Operating system

• Pages viewed

• Time and date of visits

• Referring URL

• Interaction data (clicks, scrolls, navigation)

3.3. Third-Party Tools

If you book a demo or schedule a call through Calendly, the following may be collected:

• Name

• Email address

• Company details

• Availability information

• Time zone

• Any additional fields you submit

These data are processed according to Calendly’s own privacy policy.

4. Legal Basis for Processing

Amber processes personal data under the following legal bases (in line with UAE PDPL and international standards):

• Consent — when you submit forms, inquiries, or book demos.

• Legitimate interest — to operate, secure, and improve the Website.

• Contractual necessity — when communication is required to respond to your request.

• Compliance with law — if required by UAE authorities or regulators.
  
  

5. How We Use Personal Data

We may use your personal data for the following purposes:

• Responding to inquiries or demo requests

• Communicating with potential clients or partners

• Scheduling calls or product demonstrations

• Improving Website performance and user experience

• Monitoring Website traffic and analytics

• Detecting and preventing security incidents

• Maintaining Website functionality

• Complying with legal or regulatory obligations

We do not sell, trade, or rent personal data to third parties.

6. Cookies and Tracking Technologies

The Website may use cookies and similar technologies to:

• enable basic Website functions,

• analyze traffic,

• improve performance,

• track usage patterns.

You may adjust your browser settings to block cookies. Doing so may affect Website functionality.

Use of cookies and similar tracking technologies is governed by Amber’s separate Cookie Policy, which forms part of the Website’s legal documentation.

7. Sharing of Personal Data

We may share personal data only in the following cases:

7.1. Service Providers

With trusted third-party service providers engaged to:

• host the Website

• provide analytics

• manage scheduling (e.g., Calendly)

• maintain security

These providers process data only on our instructions.

7.2. Legal and Regulatory Obligations

We may disclose personal data:

• to UAE authorities or regulators upon lawful request

• to comply with court orders or legal obligations

• to protect Amber’s rights, property, or security

7.3. Business Transfers

In case of merger, acquisition, restructuring, or asset sale, personal data may be transferred as part of the transaction, subject to confidentiality safeguards.

We do not share personal data for marketing by third parties.

8. International Data Transfers

Personal data may be stored or processed on servers located inside or outside the United Arab Emirates.

Where data is transferred internationally, Amber ensures that appropriate technical, contractual, and organizational safeguards are applied in accordance with applicable law.

9. Data Retention

Amber retains personal data only for as long as necessary to fulfill the purposes described in this Policy or to comply with legal obligations.

Typical retention periods:

• Inquiry and demo request data: 12–24 months

• Web analytics data: up to 24 months

• Server logs: as required for security and auditing

Data may be retained longer if required by law.

10. Data Security

Amber implements commercially reasonable administrative, technical, and physical security measures to protect personal data, including:

• access controls

• encrypted communication channels

• secure hosting environments

• monitoring and threat detection

• role-based access policies

However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute protection against unauthorized access.

11. Your Rights

Subject to applicable law, you may have the right to:

• access your personal data

• request correction of inaccurate data

• request deletion where legally permissible

• withdraw consent (where processing is based on consent)

• object to certain types of processing

• request information about data transfers or sharing

• lodge a complaint with the UAE data protection authority

To exercise your rights, contact us at: info@ambersolution.io

12. Children’s Data

The Website is not intended for minors under the age of 18. Amber does not knowingly collect personal data from children. If you believe a child has submitted data, contact us to request deletion.

13. Third-Party Websites

The Website may contain links to third-party websites.This Policy does not apply to those websites, and Amber is not responsible for their privacy practices.

14. Changes to This Policy

Amber may update this Privacy Policy from time to time.Revisions will be posted on the Website with an updated Effective Date.

15. Contact Information

For questions about this Privacy Policy or data protection matters, contact:

Amber Software Development FZCO Dubai Silicon Oasis, Dubai, United Arab Emirates

Email: info@ambersolution.io